Privacy Policy

Effective Date: 30th March 2025

1. Introduction

Welcome to Falconwood Joinery Ltd (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website (www.falconwoodinteriors.com) or use our services.

2. Information We Collect

We collect and process the following types of personal data:

• Identity Information: Name

• Contact Information: Email address, phone number, delivery address

• Payment Information: Payment details for order processing

• Technical Data: Cookies and browsing data collected through our website

3. How We Use Your Data

We collect and use your data for the following purposes:

• To process and fulfil orders

• To provide customer service and respond to enquiries

• To send marketing and promotional materials (if you have opted in)

• To improve our website experience through cookies

4. Data Sharing & Security

• No Data Sharing: We do not sell, rent, or share your data with third parties.

• Security Measures: We implement appropriate technical and security measures to protect your personal data from unauthorised access, loss, or misuse.

5. Cookies & Tracking Technologies

Our website uses standard cookies to enhance user experience. Cookies help us analyse website traffic and improve our services. You can control or disable cookies through your browser settings.

6. Your Rights

You have the following rights regarding your personal data:

• Access & Correction: You can request access to the personal data we hold about you.

• Data Deletion: You can request that we delete your personal data, subject to any legal or contractual obligations.

To exercise your rights, please contact us via our Contact Us page.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

For any privacy-related concerns or requests, please contact us via our Contact Us page.